Terms & Conditions

Health & Safety

If I am made to feel uncomfortable in anyway, or mistreated, or if at any time during an appointment anyone becomes abusive/violent or displays any offensive behavior, I have the right to cancel the contract without refund. I ensure that all health and safety precautions are strictly adhered to.

You are to inform me of any allergies or reactions prior to, or after, any make-up application.If no known allergies are stated I cannot be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any other member of your party.

You must ensure that I will be working in a suitable environment with adequate lighting, electricity points, and hand washing facilities.

I have a strict no smoking policy and reserve the right to refuse further work should any member of your bridal party, or any of your wedding guests, choose to smoke within my allocated work space.

Please ensure every member of your party are aware of timings on the day and that they need to be, and remain, available. Should one or more of your bridal party not be ready I will be forced to cut their allocated time short by however long they delay me.

Prior to having make-up applied  please ensure you and your party are prepared, to avoid leaving the chair whilst I am working. Please ensure teeth are cleaned, you have been to the toilet and contact lenses are applied (if applicable), before sitting in the chair. Also make sure you are make-up free, (I will prep your skin.)   On A wedding day, time is of the essence.

Please do not eat or speak on your mobile phone during makeup application.

Please do not sit any children/babies on your lap whilst having your hair styled or make-up applied.  For their own safety please ensure that children are kept away from my products at all times.

Personal Information

You agree to keep your personal record held by Ruth Hawkins updated with your full contact details - which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both land line and mobile telephone numbers. I will treat all your Personal Information as confidential. I will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

 

 

Payment Procedure

There will be a travel charge for anywhere that is 4 miles or more from Cowes in the Isle of Wight.

Any areas off the Isle of Wight will incur the ferry fare and petrol charge.

Wedding makeup with trial – The trial makeup will need to be paid in full on the date of booking. (this is non-refundable.)
If you are happy with the trial makeup and want to confirm your wedding day booking, you will need to pay a non-refundable deposit of £30 to secure this on your trial date.
Wedding makeup without trial
A £30 non-refundable deposit will need to be paid on the date of booking.
The balance will need to be paid no less than 48 hours before the date of your wedding by card or cash
Only the wedding day s final payment will be refunded to you if you cancel at least a week before your big day.

Wedding make-up may be booked up to 6 months prior to your wedding day.
In the event of Ruth becoming unavailable on your wedding day, we reserve the right to provide service through another trained Makeup Artist to carry out the application.

Additional Information

You may book one free 15 minute consultation with Ruth to discuss your bridal make-up and the service offered. This is normally offered 3-6 months prior to your wedding day.

Wedding make-up may be booked up to 6 months prior to your wedding day.
In the event of Ruth becoming unavailable on your wedding day, we reserve the right to provide service through another trained Makeup Artist to carry out the application.

 

Return policy

I do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us. I will try our utmost to resolve any problems.

If there are any changes to the original booking, the person responsible for booking must inform me either by phone call/letter or email as soon as possible.   I will try to accommodate changes to dates etc. however, this is subject to availability only.

Cancellations: in the unfortunate event that you have to cancel your booking or reduce booking numbers (after submitting your booking form and deposit) cancellation charges are as follows:

3-6 months prior to wedding day – 50% of the cost for cancelled services due

1-2 months prior to wedding day – 75% of the cost for cancelled services due

You will not be refunded for any cancelled services within 1 month prior to wedding day.

Should you cancel your booking or individual services 6 months or more before your wedding date, you will not be billed. Deposit is non-refundable.

All cancellations must be put either in writing or email by the named person on booking form. The day I receive your notification of cancellation is the date on which your booking is cancelled.

EXTREME WEATHER CONDITIONS OR DELAYS EXPERIENCED ON THE DAY

If I experience unforeseen delays which are out of my control, such as severe weather conditions or unexpected traffic congestion, compensation will not be offered if I exceed our allocated time and refunds will not be given in the event that one or more services are forfeited as a result.

In the event of extreme weather conditions, where the ‘Met office’ have issued a ‘Red’ warning, I reserve the right to cancel your booking. I will refund all monies, excluding trial costs and deposit, as a gesture of good will.

It is the brides responsibility to ensure that all members of the bridal party are strictly available at their pre arranged, allocated times.  No refund or compensation will be offered for delays caused by other wedding vendors, guests, or members of the bridal party.